FAQs

Frequently asked questions

What if I need to change my shipping address?

You can update your shipping address by logging in to your Account fromMy Account page or simply email us at support@marveljacket.com. Please make sure to update within 48 hours after placing your order.

What shipping methods do you provide?

We have two shipping methods Free and Expedite Shipping. Free shipping takes 8 – 12 business days and Expedite shipping takes 4 – 8 business days.

What counts as a business day?

Business days are Monday to Friday, except federal holidays for merchants in the United States, and statutory holidays for merchants in Canada, the United Kingdom, Ireland, Australia, and New Zealand. The day a customer places an order on your store is determined from the time that the order was placed in the UTC time zone.

Does Free Shipping applies to all countries?

Yes. We offer Free Shipping Worldwide.

What payment methods do you accept?

You can make the payment through PayPal, Stripe or Credit/Debit Card. We use SSL secured Check out so you can make the payment without any worries.

Why was my payment declined? What should I do?

Your payment may have been declined due to any of the following reasons:

Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.

Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.

Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.

PayPal account out of funds:
Make sure funds are available in your PayPal account if PayPal is listed as your payment method.

Can I return the jacket if I don’t like it or if it does not fit me perfectly?

We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Fill out our Return Form to proceed.

Note:
Personalized or other customized product may not be returned for refund or exchange under any circumstances. Learn more.

What do I do if I receive a faulty item in my order?

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please email us at support@MarvelJacket.com with following details:

  • The order number
  • The faulty item’s name and number
  • A description of the fault
  • Pictures of product

We’ll get back to you within 24 hours and send you a replacement item as quickly as we can.

What if I need to modify my order?

To modify your order email us at support@marveljacket.com with your order# within 24 hours after placing your order.

Do I need an account to place an order?

No you don’t need an account to place an order we offer guest checkout as well.
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I love a jacket, but I am unsure which size would fit me perfectly?

You can go through our size chart to know your size. Still, if you have any problems regarding the size, no worries. Place your order selecting the size you think would fit you perfectly or simply select “Made to order” and add your measurements. If you are not sure then Check the box “I will provide later via Email” We’ll guide you on how to get your perfect measurements.

Still have a question?

Please contact us for more information.

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