Shipping & Delivery
These terms and conditions outline the rules and regulations for the use of Marvel Jacket’s Website.
We offer FREE Delivery with no minimum order sizes or special exceptions in the US region. Just because shipping is free doesn’t mean it should take a long time. We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. All our usually shipped within 20 business days after receiving order confirmation however, you can, while discussing their custom orders can ask for a delivery date from the Customer Support Agent. For orders with deadlines, we encourage customers to communicate their desired delivery date to the CS agent before placing the order.
We accept and ship orders to all countries except for Russia, Brazil, Israel, Iran, Iraq, and OFAC and Sanctioned Countries. In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, etc. After dispatch, shipping usually takes 3 business days for the items to be delivered to your doorstep. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.
All the orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means prices are exclusive of all taxes and duties. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
For your safety and security, we do not deliver to APO, FPO, or PO Box addresses. Moreover, a signature is required for the delivery of the items.
Once we ship the order and provide a tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by Courier Company due to any reason, or courier company attempts to deliver order when the customer is not at home, it is the customer’s responsibility to contact the courier company. We recommend the follow up with the courier once you are provided the tracking number. After multiple delivery failures attempts at the provided address, the courier company might destroy the parcel and we will not be responsible in that case.
In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, depending on what you ordered, your order may be shipped in more than one parcel.
Once the payment is received, the customer will be notified via email of order confirmation.
For outside US region delivery costs and duties will be paid by customers.
Payment can be accepted via PayPal, VISA, MasterCard, American Express, and Discover. Sorry, we do not accept personal checks. Your card number will be protected using SSL, industry-leading encryption standard. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
Cancellation can be done within 2 days of order placement, the customer should contact support for requesting order cancellation.
Order Acceptance & Payment
Please note that there are cases when an order cannot be processed due to various reasons. The website reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address before we accept the order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is misprinted, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit/credit card charged. The cardholder must retain a copy of transaction records and Merchant policies and rules.
We accept payments online using Visa and MasterCard credit/debit card in USD. However, if your card currency is other than USD, you can place your order. Our system will accept the order by deducting the equivalent amount of the respective currency.
Users & Accounts
All the registered users are responsible to maintain the confidentiality of their respective accounts. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.